1. Introduction
EZTechome ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at eztechome.com or contact us for computer repair and technical support services in Citrus County, Florida.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
2. Information We Collect
Information You Provide Directly
- Name and contact information (phone number, email address)
- Physical address for in-home service appointments
- Description of your computer issue or service request
- Payment information (processed securely; we do not store card details)
Information Collected Automatically
- Browser type and version
- Pages visited and time spent on our website
- Referring website or search terms used to find us
- IP address and general geographic location
3. How We Use Your Information
We use the information we collect to:
- Schedule and perform computer repair and technical support services
- Communicate with you about your service request or appointment
- Send service confirmations, follow-ups, and receipts
- Improve our website and service offerings
- Comply with applicable laws and regulations
- Respond to inquiries and customer support requests
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party tools that help us operate our website (e.g., analytics, scheduling software), bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or governmental authority.
- Business protection: To protect the rights, property, or safety of EZTechome, our customers, or others.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
We may use Google Analytics or similar services to understand how visitors use our site. These services may collect information sent by your browser as part of a web page request.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. Service records may be retained for up to 3 years for business and tax purposes.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at (352) 287-2626 or [email protected].
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: